Questions, answered
Can't find yours? Write to support@softwaretrinkets.com.
Can you see my passwords or files?
No. Everything is encrypted on your device before it is sent, with a key made from your passphrase. Our servers only ever store scrambled data and never receive your passphrase or your keys.
What if I forget my passphrase?
Use the Recovery Key you saved when you set up your vault. If you turned on assisted recovery, you can also recover through your recovery email after a 72-hour safety wait. If you have neither, nobody can open your vault, not even us. That is what keeps it private.
Is my account password the same as my vault passphrase?
No, and it must not be. Your account password (or Google) signs you in. Your vault passphrase unlocks your data on your device and is never sent to us.
Do I need an account to encrypt a file?
No. The file encryption tool works right in your browser without an account, with no limits. Nothing is uploaded. You get a .pcipher file that only your passphrase opens.
What does Pro add?
More secrets, several vaults each with its own key, encrypted file uploads, scheduled auto-delete, secret links and more Quick accounts. It costs $9.99 a month, less if you pay for 6 or 12 months.
How do Quick accounts work?
Coming with the browser extension and the desktop app: you log in to a site once, Potent Cipher saves that session encrypted in your vault, and next time one click switches you back to it.
Is it open source?
The encryption core and the .pcipher file format are public, so anyone can check how your data is protected and decrypt their own files without us.
Does it work offline?
Once loaded, the file encryption tool works without a connection, and your vault keeps showing what it already synced. Changes sync when you are back online.
Take your passwords out of that text file
It takes a minute. Your first 100 secrets are free, forever.
- No credit card
- Encrypted on your device
- Export any time